Trust & Transparency
Time to choose a point of sale for your business? Selecting your POS and reservation system is perhaps one of the most important decisions you will make as a growing business; the software you choose will become an integral part of your daily operations.
However, the stability and maintenance of that software is completely out of your hands. Any problems, bugs, or outages in the software will have a huge impact on your business. It’s important to choose a point of sale with solid software provided by a company who treats you as a partner–not a client.
It’s hard to identify the types of attributes that you should be looking for in a software provider, but you can gauge how they will treat you and your business by how they handle any major issues or software outages.
3 Questions To Ask Before You Choose a Point of Sale
Question One: Where is your status page?
Any reasonable point of sale or other software company will provide a status page of their entire system. The status page should give you an overview of:
- What’s working
- What’s not working
- History of past incidents
Why Do You Want A Status Page?
Having a status page shows a level of competence, trust, and transparency. This should be the central location where you can get immediate updates on problems within the system. Many people don't think to ask for this before they choose a point of sale, not realizing its importance until it's too late.